Businesses are increasingly adopting digital tools to unify and speed up fragmented processes, freeing up human resources to take on more strategic roles. Yet, we see a slew of organizations struggling to holistically adopt digital innovation and reap the positive results of their efforts.
Take the ecommerce industry for instance. When an order isn’t delivered on time, the problem may lie just about anywhere – with the product or service provider, at the warehouse or at customs. While technology can certainly help in tracking the order, fragmented processes across traditional systems deter businesses from quickly pinpointing the issue.
Nevertheless, the onset of unified service design, real-time data management, and intelligent systems are paving the way for remarkable connected digital experiences. And let’s not forget, fragmentation across organizations is also increasingly becoming common, chiefly due to localization, outsourcing of operations, product development, marketing, and more.
The challenge, in our experience, lies not in the technologies themselves, but in how they are applied across systems, applications, and processes. Adopting new strategies that inherently bridge the gap between humans and the digital world, will result in powerful digitally connected experiences and unparalleled business performance.
This white paper offers fundamental insights on how to infuse great connected digital experiences across a multitude of systems, deliver value from a multi-user perspective (customers, employees, and the business), and redefine ROX (Return on Experience) to ensure positive outcomes.
Whitepaper Table of Contents
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